PetPoint is the legacy default for many municipal shelters, but staff describe it as convoluted, dated, and dependent on outside consultants to administer. Here's how a modern, mobile-friendly platform compares.
The most common reasons in shelter-staff forums are dated UI, convoluted day-to-day workflows, the need for outside consultants to administer the system, and the desire to get out of the 24PetWatch microchip lock-in.
Yes. The platform is 100% cloud-hosted — no installs, no on-site servers, no backend admin role. On-site training is 1–2 hours and most teams are productive on day one.
No. The migration includes historical animal records, applications, and adopter data, and PawMates Pro's reporting module covers the same operational reports plus modern dashboards and printable PDF reports PetPoint doesn't include.
Yes. PawMates Pro is microchip-vendor neutral — chip numbers from 24PetWatch, AKC Reunite, HomeAgain, Save This Life, Found Animals, and others all register and look up the same way.
PawMates Pro Rescue Free is $0/month for foster-first rescues (up to 25 active pets). Kennel shelter plans start at $149/month (Starter) and scale to Growing ($299), Pro ($599), and Large ($899) by intake volume. Rescue Plus is $79/month. Every plan includes unlimited users, free data migration, daily backups, and a free adopter app — no per-seat or per-adoption platform fees. PetPoint pricing varies by contract and microchip volume; PawMates Pro is a straightforward flat subscription with no vendor lock-in.